FAQs

What payment method can I use to make my purchase?

We offer the following payment methods: Visa, Mastercard, American Express, Paypal, Apple Pay and Bank Deposit .

For bank Deposit please e-mail : olivasandals@gmail.com 

Does Oliva Sandals accept international orders?

We gladly do so! Kindly scoot over to the shipping page to learn more about our shipping options. 

 Does Oliva Sandals accept returns and exchanges ?

Yes, just let us know within 5 days of receipt.  Should you decide to return, given that the items are in the same condition as they were received, we will gladly give a full refund in the form of store credits. 

Exchanges are welcome too as long the items are in the same condition as they were received. Please bear in mind that all shipping charges back to us and again to you will be of your responsibility. We will send you an email once your return has been processed. We will process your return within 14 working days from the time we receive the package.

Just drop us a line at olivasandals@gmail.com for matters of exchanges and returns.